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Frequently Asked Questions

About Tech Rocket

What is Tech Rocket?

Tech Rocket is an online learning platform, built by iD Tech, for kids and teens to learn valuable STEM skills, year-round and on-demand. There are online learning channels in Programming languages like Java, C++, Python, and iOS app development, and also Game Design tracks including Minecraft Modding and other popular 2D and 3D platforms. There’s also an online forum to post questions or talk to the social community, Live Coaches to help with courses via chat, and other cool features that make learning fun!

What age should my student be to start learning on Tech Rocket?

Tech Rocket has been built with kids and teens in mind, but anyone can register. All learning channels in code, game design, and graphic design feature interactive courses and fun tutorials, in a gamified learning environment, designed to keep the interest of students 10-18.

How do you provide a safe learning environment for my student?

At Tech Rocket, safety is our top priority. That’s why we abide by all COPPA compliance rules and regulations. If your student is under 13 years old, we will not email them. Our Minecraft server has filters to monitor language, and we have a dedicated staff representative that monitors all activity on the social forums; all posts are manually approved before publishing. The Tech Rocket team has been well-trained on creating a fun, secure learning environment, and strives to uphold this standard!

There are many websites out there to learn code or game design. Why should I get a Tech Rocket membership?

There are a lot of websites out there that cater to different age groups, needs and wants. Tech Rocket excels at teaching kids and teens valuable, in-demand STEM skills in a fun learning environment. We want students to feel like they’re “playing Tech Rocket” when taking code, game design, and graphic design courses. Why wait until college to explore a future in programming or game design? With professional-grade software, flexible payment options, on-demand access, and various support channels, we want Tech Rocket members to be completely satisfied with their learning experience and to connect with others.

Account Information

How can I sign up?

Tech Rocket visitors can create a free account to get started. Browse the site and look for free courses you can play! If you like what you see and want to continue learning in-demand STEM skills, visit the enroll page, become a monthly or annual member, and gain full access to all courses, tutorials, support, and more!

How can I pause or cancel my Tech Rocket subscription?

You can pause or cancel your Tech Rocket subscription at any time! Please note you must be logged into the primary account holder's or "parent" account to make changes to billing settings.

  • Step 1: Head over to your billing settings.
  • Step 2: Change the "Auto-Renew" slider to the "off" position under "Subscriptions" by clicking on the slider once.
  • Step 3: Refresh your browser page and you should see the text "Your account will expire on XX/XX/XX".
  • Still have questions? Contact us here or use the live chat box on the bottom left corner of your browser window.

I purchased Tech Rocket through the iD Tech website with my camp purchase. How do I set up my student's account?

You can find a step-by-step guide with visuals for this here.

  • Step 1: Log into your own (parent/guardian) Tech Rocket account using the same credentials you would use on the iD Tech Camps website. You may be prompted to enter a display name for your parent account so go ahead and fill that out with your preferred display name for your parent account.
  • Step 2: Once you arrive at your Tech Rocket Dashboard, head here. On the My Account page you should find three tabs: Account, Billing, and Students. To set up your student's account, just click on the Students tab. There should already be an account waiting to be set up there.
  • Step 3: Just click the edit option, fill in all of the necessary information, and save. Remember to log out and log back in using the student's login credentials to begin their learning adventure with Tech Rocket.
  • Still have questions? Contact us here or use the live chat box on the bottom left corner of your browser window.

Support & Feedback

How can I contact support?

You can always check out our forums to see if our community has the answers you are looking for. If you need further information you can use our Contact page, email info@techrocket.com, call 1-844-662-RCKT (7258) or start a chat with our live support agents by clicking on the little blue box in the bottom left corner of your browser window. Don't forget to tell us your username so we can better assist you!

I forgot my username and/or password. What do I do?

We're happy to help you reset your password or username. On the Sign In page, please click “Forgot Username” or “Forgot Password” to retrieve your credentials. Parents for children under 13 will need to log into the parent Tech Rocket account, select “My Account,” and reset their child’s password on the “Students” tab. You are also welcome to call Tech Rocket support at 1-844-662-RCKT (7258) or use our Contact page.

  • Please note that if you purchased your Tech Rocket subscription with your iD Tech Camps purchase that your login credentials are the same for both websites and any changes made to your Tech Rocket login credentials will also change your iD Tech login credentials.
  • If you receive a message stating "Sorry, we were unable to process your request" when attempting to reset your password and/or username please contact us directly.

I’m stuck on a course. How can I get help?

Tech Rocket courses have built-in hints to help get students past tough concepts. You can find those by clicking on "Hints" at the top of the screen while you're in a challenge. Need further help, or just want to talk to a fellow human? Start a chat with one of our Live Coaches by clicking on the little blue box in the bottom left corner of your browser window. You can also visit our forums to seek help from your fellow peers.

How can I provide feedback on my Tech Rocket experience?

Please contact us through our Contact page. We’d love to hear from you! By the way, we hope that you’ve joined us at our Facebook and Twitter pages.

I can't see the chat box on the site to contact live support.

In most cases, your ad blocker or pop-up blocker is preventing the chat box from loading on the page. To make the chat box appear, you will need to disable or create an exclusion rule on your ad blocker or pop-up blocker specifically for techrocket.com and courses.techrocket.com. If you're still experiencing problems please contact us here.

I have questions I don’t see here. How can I get my questions answered?

Please contact us through our Contact page or start a chat with our live support agents by clicking on the little blue box in the bottom left corner of your browser window.

Live Coaches

What is a Live Coach?

Live Coaches are agents, real people, who are available to help answer your questions while in a Tech Rocket course. They can assist via chat, audio calls, or video conference! Have a question about courses, challenges, or software? Ask our Live Coaches!

How do I access Live Coaches?

You can chat with a Live Coach from any Tech Rocket course page. The “Need Help?” chat box is located at the bottom of the page for all paid and free courses.

When are Live Coaches available?

Live Coaches are available between 9AM - 6PM (Pacific Time) Monday through Friday excluding holidays.

Who can access Live Coaches?

Live Coaches are available to all Tech Rocket users in any course.

How do I get help when Live Coaches are offline?

If there are no Live Coaches available online, you can leave us an offline message that will be addressed the following business day.

Online Curricula

My student has never done any coding or game design before. Which prerequisites are needed before he/she can tackle the subjects?

Tech Rocket has been built for our young learners. We understand that many kids and teens are just starting out. Each subject has an introductory course for beginners that will get them started with the fundamentals. So long as students have basic reading comprehension and can follow directions, they will be ready to tackle a course in coding, game design, or graphic design!

How is the curricula structured?

Learning is available on-demand from anywhere! Tech Rocket offers online learning in programming, game design, and graphic design. In each of these learning paths, there are channels – in each channel are multiple courses. For example, in the programming learning path, Java and Python are just two of the channels offered. These channels have an introductory course, followed by more advanced courses for students to deepen their knowledge. Courses consist of many short tutorial videos where the instructor teaches specific concepts and ideas. Once a video is viewed, students get to apply what they have learned with practice, examples, visual comprehension hot-spots, and quiz questions. After completing the course and all course challenges, students get an official iD Tech certificate.

How long does each course take to complete?

Courses are self-paced, so it depends on the time invested, your student’s age, and competency in the given subject. Generally, courses contain many chapters and challenges, and take hours to complete.

Do students have to take the introductory course in each subject, or can they skip ahead?

Introductory courses are not required - students can start any course at any time. Starting with the introductory course is recommended for beginners to learn the basics. A refresher for more advanced students is always good practice too!

I’ve completed a course. What can I do with my official iD Tech certificate?

Congratulations, young conqueror! Tech Rocket members can do a lot with their certificates! Share them with family and friends, place them on your refrigerators, show your teachers to demonstrate your extracurricular studies, or include them in college applications.

My student has finished all Java courses. How can he/she further their skills?

Wow, off to a great start! If your student has taken all of the courses in a given subject - say Java for example – they can head over to the social forums to interact and create challenges with other Java wizards in the Tech Rocket community! Has your student taken C++, or Python? There are other popular programming languages and game design platforms to learn on Tech Rocket – often times students end up learning several different languages, each with their own useful applications.

After my student passes the courses, will he/she be an expert at coding or game design?

Your student is ready to be a millionaire! Well, almost. The courses utilize professional-grade software, so students are truly learning authentic programming languages, game design, and graphic design software. After completing these Tech Rocket courses, students will have proficient working knowledge of that programming language or game design platform, but to become an expert, they must keep working and perfecting their practice!